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Centers Plan for Medicaid Advantage Plus (HMO D-SNP)

Welcome to Centers Plan for Medicaid Advantage Plus (HMO D-SNP)!

Centers Plan for Medicaid Advantage Plus brings your Medicare benefits, Medicaid benefits, and long-term care services together under one plan. This plan was designed for people with Medicare and full Medicaid who are age 18 or older, and need, or are expected to need, more than 120 days of community-based long-term care services. Centers Plan for Medicaid Advantage Plus allows you to remain in your home and community, receiving the services you need to maintain your health and safety. 

As a member, you will be assigned a Nurse Care Manager who is a licensed professional who will work with you to help you:

    • Manage your medical and long-term care needs;
    • Work with your primary care physician to obtain needed services:
    • Identify your goals;
    • Create a plan of care to achieve those goals; and
    • Help coordinate all your health services.

Centers Plan recognizes that the more information we provide, the better informed you, your family and your physicians will be to make the right decisions regarding your healthcare. This member section is designed to provide you with easy to use, searchable information that others have found helpful, as they plan for years of healthy living!

This information is available for free in other languages. Please call Member Services at 1-833-274-5627, TTY users please call 711, from 8:00 AM to 8:00 PM seven days a week.

Esta información puede estar disponible en diferentes idiomas o formatos. Favor de llamar al 1-833-274-5627 (TTY 711) de 8:00 a.m. a 8:00 p.m., 7 días a la semana. Si necesita obtener información en otro formato o idioma, comuníquese con el Servicio de Atención al Cliente al número mencionado anteriormente.

Medicare Disclaimers

H6988_CY24_Materials_M

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MAP Frequently Asked Questions

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MAP Eligibility Requirements / Plan Highlights 2024

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MAP Important Member Forms

Important Member Forms

Member Reimbursement Form (last updated 10/2023)

How to Appoint a Representative - Last updated 03/07/19

In the event that you need to appoint a representative regarding a grievance, request a coverage determination or an appeal, or to make complaints, the following form is also available on the Medicare and Medicaid Services (CMS) website below: 

CMS1696: Appointment of Representative | CMS

CMS Appointment of Representative Form  – Last updated 07/2023

CMS Appointment of Representative Form_Spanish - Last updated 07/2023

CMS Appointment of Representative Form_Large Print - Last updated 07/2023

CMS Electronic Complaint Form – Last updated 11/19/2014

Best Available Evidence (BAE) – Last updated 11/19/2014

NYS Standard Form to Designate a Representative

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MAP Service Areas

Centers Plan for Medicaid Advantage Plus (HMO D-SNP) serves the following 7 counties in New York State:

  • Bronx
  • Erie*
  • Kings (Brooklyn)
  • Nassau
  • New York (Manhattan)
  • Niagara*
  • Queens
  • Richmond (Staten Island)
  • Rockland 
  • Suffolk*
  • Westchester*
* Coming Soon
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MAP Contact Us

By phone (toll free): 1-833-274-5627
Seven days a week, 8AM-8PM
TTY/TDD users (toll free): 711
By email: memberservices@centersplan.com
By mail:
Centers Plan for Health Living
 c/o MAP 
75 Vanderbilt Ave
Staten Island, NY 10304
Online: www.centersplan.com/map

If you have an urgent concern,you can contact us 24 hours a day,7 days a week at 1-833-274-5627

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Rights and Responsibilities Upon Disenrollment

For information on your and Centers Plans’ rights and responsibilities upon your disenrollment from our plan, please see Chapter 9 of the Evidence of Coverage (EOC). 

2023 Medicaid Advantage Plus Evidence of Coverage

Last modified: Feb 6, 2024