Centers Plan for Nursing Home Care (HMO SNP)


Centers Plan for Nursing Home Care (HMO SNP) was designed for those who are eligible for Medicare AND reside in a contracted nursing facility.

This section will provide you with all the information you need to get the most out of your Centers Plan for Nursing Home Care (HMO SNP) benefits.

Welcome to Centers Plan for Healthy Living. As a member, you can expect the quality service you deserve and a program that focuses on your personal healthcare needs, supported by a team of caring health care professionals. We know that for some members the process of enrolling and managing a healthcare plan can be intimidating. Having the right guidance and information can ease the burden and help you, your family and your healthcare provider make the right decisions. This members section is designed to provide you with easy to use, searchable information that other members have found helpful, as they plan for years of healthy living. As a member of the CPHL family, we want to make your healthcare experience as beneficial as possible. We are available to help, so if you should have any questions or feedback on ways to enhance your membership, please call or send us any comments you may have, so that we can continue to improve our plan and make CPHL the program of choice for you.


  • You must be enrolled in Medicare Part A and B
  • You must reside in a contracted nursing facility (for at least 90 days)
  • You must live in our contracted service area (Bronx, Erie, Kings, New York, Niagara, Queens, Richmond and Rockland Counties)

If you personally paid for a covered medical service or OTC item, fill out this form to receive timely reimbursement:
Member Reimbursement Form (last updated 11/8/16)

Medicare Transition Drug Policy Overview – Last Updated 07/06/2015

Prescription Drug Transition Policy  – Last updated 04/18/2014

This document describes Centers Plan for Healthy Living’s (CPHL) process for transitions to ensure that continued drug coverage is provided to new and current Medicare Advantage Part D (MAPD) members.


2017 Prior Authorization Requirements (PAWEB) – Last updated 07/31/17

2017 Step Therapy Requirements (STEPWEB) – Last updated 07/31/2017

2017 FUTURE FORMULARY CHANGES – Last updated 07/31/2017

In the event that you need to appoint a representative regarding a claim the following form is also available on the Medicare and Medicaid Services (CMS) website. CMS Appointment of Representative Form  – Last updated 10/20/2014

CMS Electronic Complaint Form – Last updated 11/19/2014

Best Available Evidence (BAE) – Last updated 11/19/2014

Out of Network Coverage Rules

It is Important to know which providers are part of our network because, with limited exceptions, while you are a member of our plan you must use network providers to get your medical care and services. The only exceptions are emergencies, urgently needed care when the network is not available (generally, when you are out of the area), out-of-area dialysis services, and cases in which our plan authorizes use of out-of-network providers. For further information see Chapter 3 (Using the plan’s coverage for your medical services) of your Evidence of Coverage using the link on this page.
2017 Centers Plan for Nursing Home Care Materials

Member Services

Our friendly and caring member services staff  is committed to assisting you and answering all your questions.  Whether its regarding your benefits or locating a nearby provider, member services is here to help.

Centers Plan for Healthy Living
75 Vanderbilt Ave
Staten Island, NY 10304

  • Contact our member services  at 1-877-940-9330 (or TTY number 1-800-421-1220) available 7 days a week, 8AM-8PM (EST) or by email:
  • Contact our Pharmacy help desk at 1-888-807-5717 available 24 hours a day, 7 days a week
  • Contact our Mail Order Prescription at 1-888-552-6694 available Monday through Friday 9:00AM-9:00PM (EST) Saturday from Noon to 5:00pm (EST)

Medicare Disclaimers

H6988_MKT4006 CMS Approved 11102016